Subject: Re: Follow up
From: Susanna Burkert <[email-masked]>
To: Tamar Barkalaia <[email-masked]>
Date: Fri, 29 Nov 2019 14:32:46 +0000

Dear Tamila,

there is no need to apologize. Let´s call at 1pm (Georgian Time) on the 05th of December. Is this convenient for you? You can reach me on Skype if you search for "susannaburkert".

Coming back to your information requests briefly:

The major Working Methodologies/Principles are:

- Leadership Style: Our Leadership style is situational an cooperative.

- The Organisation is a Matrix Organisation.

- We are applying Performance Management.

- Our Planning Process (MBO) is iterativ (Bottom-up not Top Down)

- We are working with Business Processes (Management Processes, Core Processes and Supporting Processes)

- We are actually in the middle of a transition into a agile Organization, which will affect the above mentioned principles and methodologies.

I hope that I understood your question right? If not so, please let me know.

...

- Integrated Management Systems

a) Quality Control Systems

The Quality System applied by the BA depends on the part of the Organisation.

In our Educational Institutions as well in our Medical Services we apply ISO 9001:2015.

In other parts of the Organisation for Instance the Public Employment Services we follow the European framework für Quality Management

EFQM also known for Public Services as so called Common Assessment Framework (CAF).

The IT-System House of the BA uses the Infra Structure Library ITIL for IT Service Management and several others.

b) Risk Management - The three lines of defense (Internal Control, Enterprise Risk Management, Internal audit)

The BA applies the COSO ERM FRAMEWORK

- Digitization Strategy

The BA as an Organization has it´s Strategy. The IT-Strategy of the BA is closely aligned with the BA´s organisational Strategy - both

Strategies are supporting the governmental IT Strategy. A part of the governmental IT-Strategy is expressed in the "Online Access Act"

(Online-Zugangs-Gesetz).

If you want to get more detailed Information on the above mentioned topics, do not hesitate to ask further question.

I would like to explore the idea to set up an IT Project to strenghten the Migration Governance, in case of interest and need.

I also have two questions regarding my employment contract.

Looking forward to your response.

Best regards,

Susanna Burkert

Am Fr., 29. Nov. 2019 um 12:43 Uhr schrieb Tamar Barkalaia <[email-masked]>:

Dear Susanna,

I apologize for delayed reply. It was a pleasure meeting you at BA Headquarters. I am very impressed by the scope, quality and planes of BA and hopeful that your secondment to Georgia will bring a lot of expertise and knowledge to make our new State Employment
Agency a success.  I would love to get more information about BA working methodologies, quality control systems, plans on digitalization and would appreciate a Skype call sometime next week at your convenience. Any time December 5-6 are open in my calendar.

Looking forward to your response.

Kind regards,

Tamila

Sent from my iPhone

On Nov 20, 2019, at 8:14 PM, Susanna Burkert <[email-masked]> wrote:

Dear Mrs. Barkalaia,

It was great to meet you at the Headquarter of the BA in Nuremberg.

I hope you enjoyed your stay and the Workshop met your expectations.

If you would like to get further informations about BA's work, I would be more than happy to have a quick chat over phone or via Mail.

Don't hesitate to contact me, if there are any questions left.

Looking forward hearing from you soon.

Best regards,

Susanna Burkert

Mail: [email-masked]

Mobil Phone: 0049 - 176 814 848 53

Skype: susannaburkert