Subject: Some Quotes from QuickBooks Technical Support
From: "Eric Schwerin" <[email-masked]>
To: "Hunter Biden" <[email-masked]>, "David and Joan Schwerin" <[email-masked]>
Date: Sat, 3 Apr 2010 14:21:44 -0400

Woman in India:  "I don't want to raise any false hopes, but I don't  
think we will be able to retrieve your files for you."

(Unsaid by me:  "how is that raising any hopes on my side.")

_________________________

(Different) Woman in India:  "Thank you for calling to register your  
version of QuickBooks."

Me: "Actually I am re-installing QuickBooks, I have already registered  
it before."

WII: "Is this your first time registering QuickBooks?"

(Unsaid by me: "No, moron, do you listen to what I say or are you  
literally reading from a script?"

_________________________

I am going to write her a letter later on this weekend.

Eric D. Schwerin
Rosemont Seneca Partners, LLC
1010 Wisconsin Ave., NW
Suite 705
Washington, DC 20007
(202) 333-1880
[email-masked]
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