Subject: BizTools: Customer Relations
From: "BizTools" <[email-masked]>
To: <[email-masked]>
Date: 18 Jun 2010 10:48:44 -0400

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"Biztools"    

Improving Customer Relations 

How well do you know your customers? it’s a crucial question for a successful business. Who your clients are, along with their thoughts, buying habits and other details, can help you chart the direction of your company. Don't Drop the Ball on Customers 

Recommended Customer Contact Tools [http://app.en25.com/e/er.aspx?s=227&lid=2804&elq=87dabf74a63b4bfdbbbf98e329b55685]
One of the cardinal sins of business is forgetting about a customer. It often creates more problems than merely losing the sale. These three resources can help you stay close to your customers.

The Economy at a Glance [http://app.en25.com/e/er.aspx?s=227&lid=2718&elq=87dabf74a63b4bfdbbbf98e329b55685]

Employment: Poor private job growth 

The U.S. economy added disappointingly few private sector jobs in May. The unemployment rate fell with the surge of temporary Census workers and with fewer people actively seeking work. View the entire monthly report [http://app.en25.com/e/er.aspx?s=227&lid=1946&elq=87dabf74a63b4bfdbbbf98e329b55685]

» Employment     
Unemployment Rate [http://app.en25.com/e/er.aspx?s=227&lid=1971&elq=87dabf74a63b4bfdbbbf98e329b55685]    
"declining positive" 9.7% [http://app.en25.com/e/er.aspx?s=227&lid=1971&elq=87dabf74a63b4bfdbbbf98e329b55685]    

» Business Activity     
Gross Domestic Product [http://app.en25.com/e/er.aspx?s=227&lid=2728&elq=87dabf74a63b4bfdbbbf98e329b55685]    
"rising positive" 3.0% [http://app.en25.com/e/er.aspx?s=227&lid=2728&elq=87dabf74a63b4bfdbbbf98e329b55685]    

» Housing     
Existing Home Sales [http://app.en25.com/e/er.aspx?s=227&lid=1955&elq=87dabf74a63b4bfdbbbf98e329b55685]    
"rising positive" 5.77 mil [http://app.en25.com/e/er.aspx?s=227&lid=1955&elq=87dabf74a63b4bfdbbbf98e329b55685]    

» Consumer     
Retail Sales [http://app.en25.com/e/er.aspx?s=227&lid=1969&elq=87dabf74a63b4bfdbbbf98e329b55685]    
"rising positive" 8.8% [http://app.en25.com/e/er.aspx?s=227&lid=1969&elq=87dabf74a63b4bfdbbbf98e329b55685]    

» Financial     
Dow Jones Average [http://app.en25.com/e/er.aspx?s=227&lid=1950&elq=87dabf74a63b4bfdbbbf98e329b55685]    
"descending negative" -7.9% [http://app.en25.com/e/er.aspx?s=227&lid=1950&elq=87dabf74a63b4bfdbbbf98e329b55685]    

» Inflation     
Consumer Price Index [http://app.en25.com/e/er.aspx?s=227&lid=1961&elq=87dabf74a63b4bfdbbbf98e329b55685]    
"descending negative" 2.2% [http://app.en25.com/e/er.aspx?s=227&lid=1961&elq=87dabf74a63b4bfdbbbf98e329b55685]    

"Administaff" [http://app.en25.com/e/er.aspx?s=227&lid=55&elq=87dabf74a63b4bfdbbbf98e329b55685]

This Month’s Resource: Free CRM

Stay Connected [http://app.en25.com/e/er.aspx?s=227&lid=2805&elq=87dabf74a63b4bfdbbbf98e329b55685]

With the growth of technology, businesses can stay in touch with customers in more ways now than ever before. Free CRM provides web-based software that offers you a variety of customer relationship management options.
"Free CRM"    

Recommended: 

Get In On the Real Deal 

Recommended: Online Surveys [http://app.en25.com/e/er.aspx?s=227&lid=2806&elq=87dabf74a63b4bfdbbbf98e329b55685]
Some customers won’t tell you to your face if they’re unhappy with your service. But they’ll gladly and truthfully speak in the form of a survey. Check out these three resources to help you get the true story. 

Make Your Business Five-Star Worthy 

Recommended: Customer Testimonial Websites [http://app.en25.com/e/er.aspx?s=227&lid=2807&elq=87dabf74a63b4bfdbbbf98e329b55685]
Customer opinions ultimately trickle down to one thing — sales (or lack thereof). Here are three popular review sites that let businesses address less-than-flattering reviews. 

Free as a Toll 

Recommended: Toll-free Number Providers [http://app.en25.com/e/er.aspx?s=227&lid=2808&elq=87dabf74a63b4bfdbbbf98e329b55685]
A toll-free number can boost productivity, enhance customer service and improve sales. Find out how to secure your toll-free number by reviewing these online tools.     

How To: 

Let Customers Have Their Say 

How To: Create a Customer Survey [http://app.en25.com/e/er.aspx?s=227&lid=2809&elq=87dabf74a63b4bfdbbbf98e329b55685]
To attract new customers, you need to think like one. Survey customers and take a look at your business through their eyes. 

Give 'Em a Reason to Come Back 

How To: Establish Customer Incentives [http://app.en25.com/e/er.aspx?s=227&lid=2810&elq=87dabf74a63b4bfdbbbf98e329b55685]
To keep a competitive edge, it’s a good idea to offer incentives that will set you apart. Set your incentive program up so that it rewards customers on a more individual level, and people are bound to take notice. 

Keep Calm and Take Control of Any Situation 

How To: Deal with Angry Customers [http://app.en25.com/e/er.aspx?s=227&lid=2811&elq=87dabf74a63b4bfdbbbf98e329b55685]
Customers aren’t going to be happy 100 percent of the time. As a small-business professional, knowing how to get customers back in your court is key, as word-of-mouth travels fast.     

New at Biztools: 
Load Faster 
How To: Improve the Speed of Your Website [http://app.en25.com/e/er.aspx?s=227&lid=2812&elq=87dabf74a63b4bfdbbbf98e329b55685]
Your website is the online gateway to your company. But if it takes too long to load, that gateway may act more like a blockade to would-be customers.     "New at Biztools"    

Marketplace 

Visit MarketPlace [http://app.en25.com/e/er.aspx?s=227&lid=2705&elq=87dabf74a63b4bfdbbbf98e329b55685]to find incredible discounts on business services and products from trusted brands such as:

"Staples" [http://app.en25.com/e/er.aspx?s=227&lid=2705&elq=87dabf74a63b4bfdbbbf98e329b55685]         "Constant Contact" [http://app.en25.com/e/er.aspx?s=227&lid=2705&elq=87dabf74a63b4bfdbbbf98e329b55685]         "Usenet" [http://app.en25.com/e/er.aspx?s=227&lid=2705&elq=87dabf74a63b4bfdbbbf98e329b55685]    

Access to and use of this newsletter are provided subject to our Terms and Conditions [http://app.en25.com/e/er.aspx?s=227&lid=1487&elq=87dabf74a63b4bfdbbbf98e329b55685]and Privacy Policy [http://app.en25.com/e/er.aspx?s=227&lid=1488&elq=87dabf74a63b4bfdbbbf98e329b55685].

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