Subject: We're sorry you may have had trouble watching instantly
From: "Netflix" <[email-masked]>
To: <[email-masked]>
Date: Thu, 11 Nov 2010 12:45:03 -0800 (PST)

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NETFLIX - We're sorry you may have had trouble watching instantly
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Dear Robert,

Recently you may have had trouble instantly watching TV episodes or movies due to technical issues.
                
We are sorry for the inconvenience this may have caused. If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this account specific link in the next 7 days to apply your 2% credit (http://www.netflix.com/mgConfirm?lnktrk=EMP&g=5BCCB098F87DC1F1B6C51F88212D9FEC0AC0315F&lkid=link1) to your next billing statement for your 3 DVDs out at-a-time (Unlimited) plan. Credit can only be applied once.  
                
Ready to start watching again? Check out our latest selection (http://www.netflix.com/WiHome?lnktrk=EMP&g=5BCCB098F87DC1F1B6C51F88212D9FEC0AC0315F&lkid=link1).

Again, we apologize for any inconvenience and thank you for your understanding. If you need further assistance, please call us at 1-866-923-0898.

-The Netflix Team

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SRC: US_20101110_OE_2

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