Subject: Exciting news from Rapid Rewards!
From: "Southwest Airlines Rapid Rewards" <[email-masked]>
To: <[email-masked]>
Date: Mon, 2 May 2011 11:06:15 -0700

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R Hunter Biden - Rapid Rewards #108560115

Dear R Hunter:

Today is an exciting day for Southwest Airlines® and Rapid Rewards®! We are proud to announce the completion of the acquisition of AirTran Airways®. Now we'll begin implementing our plans for integrating the two airlines. This will take time and, for now, nothing will change; it's business as usual. Southwest and AirTran will continue to operate independently, including the respective frequent flyer programs of both airlines – Southwest Airlines Rapid Rewards and AirTran A+ Rewards®.

Over time, and with the appropriate notices, we'll merge AirTran A+ Rewards into the Rapid Rewards program. Until then, nothing will change; members of both programs will continue to earn and redeem just as they do today while we work to integrate the programs. With a larger and stronger combined network, including new international destinations, and the recent launch of the All-New Rapid Rewards, the unification of the two programs will create a superior experience for all Members. Rest assured, we will communicate with all Members as we near milestones in this process.

Both Southwest and AirTran are about low fares and great Customer Service. As a combined Company we intend to strengthen and expand low-fare competition. We will continue to build upon our outstanding Customer Experiences and strong and unique Cultures. While we will operate separately for a time, Southwest and AirTran are now one family and our commitment to creating the best Customer Experience is stronger than ever. We hope to see you onboard again soon!

Sincerely,

Kevin Krone,

Vice President Marketing, Sales & Distribution

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