Subject: [Merger Update] Announcing Premier Access, our new look and more
From: "Mileage Plus" <[email-masked]>
To: "Robert Biden" <[email-masked]>
Date: Wed, 18 May 2011 12:23:10 PDT

The new United® debuts at an airport near you.
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Mileage Plus #: XXXXXXX3423   |   Global ServicesSM

Making travel easier for you is one of our top priorities.

Since we announced the merger of United and Continental, we've made great strides integrating our operations, products and services. Today we're pleased to announce a number of changes to help speed you through the airport and make planning and booking travel even easier.

You deserve special treatment. Now it has a new name: Premier Access.

Premier Access is the new name of our priority airport services. You enjoy these benefits already — now they have a new name and look. These services are now available to all United and Continental elite members, as well as customers traveling in first and business class. Look for the new Premier Access signs to guide you to these exclusive priority areas when you fly United and Continental:

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Priority lanes and ticket counters at check-in

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Priority security lanes (where available)

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Priority blue carpet boarding lanes at gates

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Priority baggage handling

Premier Access is debuting at airports worldwide throughout the year. Until the rollout is complete, you'll see the familiar United red carpet and Continental EliteAccess® lanes in place.

Learn more

You'll notice some changes when you board.

We've also made some changes to the boarding process. Listen for boarding instructions when you arrive at the gate.

Travel planning and flight check-in are now more convenient.

Whether you are booking a flight, assigning yourself a seat, or simply checking flight status for United or Continental, you can now use either website (united.com or continental.com). And at our largest airports, you may now check in and print boarding passes for flights on either airline using self-service check-in kiosks operated by United or Continental.

Our new look is taking off at Chicago O'Hare.

If you're traveling through Chicago's O'Hare Airport, you'll see the new United brand unveiled. Our United and Continental terminals now display the new United logo and signage at check-in, security and at departure gates. Next in line are San Francisco and Washington Dulles Airports.

Learn more

Stay up-to-date on the latest frequent flyer program news.

Recently we've made a number of changes to align the features and benefits of Mileage Plus® and OnePass®. When you are planning travel, please be aware of these changes:

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If you have both a Mileage Plus and a OnePass account, you can now link them, combine your miles and earn awards faster. Learn more

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Fees for same-day flight changes (both standby and confirmed) are now $75 on both United and Continental. However, as a Global Services member you are exempt from these fees. Learn more

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Effective June 15, 2011, Mileage Plus and OnePass award charts and fees will be the same across both programs.

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You will now have consistent elite priority access when calling either airline — just enter your Mileage Plus number in the voice-response system.

A note about upgrades.

We understand how important upgrades are to you. Currently, elite members of both programs enjoy unlimited upgrades on domestic flights on both United and Continental. This summer, you'll be able to use your Regional and Systemwide upgrades on Continental flights (with a few limitations). And once we have completed our merger, you will enjoy your upgrade benefits across our worldwide network. Rest assured, we are working to make your upgrade experience consistent across our worldwide network, as quickly as possible.

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