Subject: Answer Guide Series: Online Customer Service
From: "Southwest Airlines Rapid Rewards" <[email-masked]>
To: <[email-masked]>
Date: Wed, 20 Jul 2011 14:59:09 -0700

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Dear R Hunter:

Welcome to the second issue of our Rapid Rewards® Answer Guide Series. This edition will provide you with an in-depth look at your online Customer Service tools, and show you how to navigate through your account online.

ONLINE CUSTOMER SERVICE

BOOKING AWARDS AND CONVERTING CREDITS

ONLINE ACCOUNT ACCESS AND NAVIGATION

Access your account information 24/7 using our

online Customer Service tools. Login to your

Rapid Rewards account on southwest.com® to:

View your account history

Request your points for past flights

Print receipts for past transactions

Access the Automated Phone System to manage

your account

HOW TO VIEW YOUR ACCOUNT HISTORY

Inside the "Snapshot" tab in your account, you can view upcoming trips, saved trips, and past flights that you have taken.

REQUESTING YOUR POINTS FOR PAST FLIGHTS

Missing a flight from your account history? We will show you how to request points for past flights inside your account on southwest.com.

HOW TO PRINT RECEIPTS FOR YOUR TRAVEL

If you need to print receipts for your past flights taken after March 1, 2011, you have this feature right at your fingertips inside the "Snapshot" tab in your account.

HOW TO ACCESS OUR AUTOMATED PHONE SYSTEM

Should you be away from your computer or need

further assistance, you can always access our

Automated Phone System. Through this system, you

can find much of the same information that can be

found online including your account history, past

flights, tier progress, and more!

You can access all of your Rapid Rewards account information online at southwest.com. Unlock your personalized Rapid Rewards experience with this

easy-to-follow video on:

Logging in to your account and resetting

your password

Updating your account information

LOGGING IN TO YOUR ACCOUNT AND

RESETTING YOUR PASSWORD

We will show you how to log in to your account from southwest.com. Forgot your password? No problem. We’ll show you how to retrieve your username or reset your password.

UPDATING YOUR ACCOUNT INFORMATION

Stay connected to get the most out of your

Membership. Learn how you can update your contact

information, set your communication preferences, and sign up for Rapid Rewards e-mails, all in the

"My Preferences" section in your account.

Interested in ways to earn more points and

special recognition? Watch this video to learn

how to:

Track your progress toward A-List, A-List

Preferred, and Companion Pass status

View your available promotions

Redeem points for reward flights

Explore our interactive Free

Flight Tracker

TRACK YOUR PROGRESS TOWARD A-LIST,

A-LIST PREFERRED, AND COMPANION PASS STATUS

Tier status brings added benefits designed to make

your travel experience more rewarding. You'll learn

where you can check your progress toward Tier status, the number of flights you have flown and the number of Tier Qualifying Points* you have earned in a calendar year, along with your percentage to goal.

VIEW YOUR AVAILABLE PROMOTIONS

Rapid Rewards promotions are a great way to

rack up points. We'll show you where to find the

promotions for which you are eligible and show

you how to register for them.

REDEEM POINTS FOR REWARD FLIGHTS

Want to redeem points for your next flight? Find

out how to book your reward flight using your

Rapid Rewards Points.

EXPLORE OUR FREE FLIGHT TRACKER

Use our interactive Free Flight Tracker to explore

where your points can take you and track your

progress toward that next vacation.

If you have existing Awards in your account, you can still redeem them for free flights. You can also convert active credits from the old Rapid Rewards Program into an Award. To put those credits to work, you'll simply need to supplement them with points from the new program. This video will show you the process of converting your new points into the credits you need to create your Award.

We'll also show you where to find the expiration dates for existing credits and Awards from the old program so you don't lose any of your well-deserved rewards.

BOOK NOW

RAPID REWARDS

PARTNERS

BUY POINTS

CONTACT US

Become a fan

Follow us

The Rapid Rewards reward flight is free, but travel is subject to the government-imposed September 11th Security Fee of up to $10 per roundtrip. *Tier Qualifying Points are earned from revenue flights or through select Southwest Airlines Rapid Rewards Credit Cards and are exclusive of bonuses and promotions. All Rapid Rewards rules and regulations apply.

Southwest Airlines

2702 Love Field Drive

Dallas, TX 75235

©2011 Southwest Airlines Co. All Rights Reserved.

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