Subject: Important information regarding updates to OnStar's Terms and Conditions and Privacy Statement
From: "OnStar Subscriber Services" <[email-masked]>
To: <[email-masked]>
Date: Thu, 15 Sep 2011 18:01:14 -0000

--NOTICE OF AMENDMENT TO THE ONSTAR TERMS AND CONDITIONS--

Dear Mr. Biden,

OnStar(1) is amending the OnStar subscriber Terms and
Conditions under which your services are currently provided.
The changes do not include a change to the price of the
services that you are currently receiving.

Below you will find an outline of some of the key changes that
have been made to the Terms and Conditions. Please review the
amended Terms and Conditions carefully as they will replace
the existing Terms and Conditions that apply to your OnStar
service. Go to:
http://email.onstar.com/a/tBOcen3ATM9L3B8dZ0eDmQgTZPY/terms?CREATIVE_ID=Emerg_Email&SPLIT_CODE=1&VIN=1GKFK13569R112963&MARKETING_ENTITY_KEY=1636623197&ACCT_SAK=012-0782-991

The amended Terms and Conditions become effective on December
1, 2011. You do not need to take any action to continue to
receive OnStar services under the amended Terms and
Conditions. If you do not want to continue to receive OnStar
services under the amended Terms and Conditions and would
like to end your agreement with us, please contact us by
pressing the blue OnStar button in your vehicle or by calling
us toll-free at 1.888.4.ONSTAR (1.888.466.7827) before
December 1, 2011.

We value your business and look forward to continuing our
relationship with you.

Sincerely,

Joanne Finnorn
Director of OnStar Subscriber Services

DESCRIPTION OF KEY CHANGES TO THE ONSTAR TERMS AND CONDITIONS

The following set out some of the key changes to the OnStar
Terms and Conditions. The headings and section numbers refer
to the corresponding headings and sections in the amended
Terms and Conditions. All capitalized terms have the same
meanings as defined in the amended Terms and Conditions.

1. OnStar Data Connection -- Initial Terms

We have added to the Terms and Conditions the provision that
if you or we cancel your OnStar Services, we will maintain the
two-way connection with your Vehicle and may continue to
collect data from your Vehicle, unless you take certain steps
to deactivate the Data Connection or fully disable the
Equipment.

If you do not want OnStar to maintain a Data Connection to
your Vehicle, you can push your blue button or call us at
1.888.4.ONSTAR at any time and request that the Data
Connection be deactivated. It may take up to sixty (60) days
for OnStar to cancel your account and deactivate the Data
Connection to your Vehicle. During this sixty (60) day
period, Service may still be available, and data may be
collected from your Vehicle.

Upon deactivation, OnStar will no longer be capable of
contacting, or obtaining data from, your Vehicle although you
will be able to contact OnStar by pressing the blue OnStar
button twice. To disable the Vehicle's ability to contact
OnStar through the blue OnStar button, you must visit an
authorized dealer and ask them to remove the Equipment from
your Vehicle.

2. How Your OnStar Equipment Works, Geographic Limits, and
Other Restrictions — Section 10

We have added to Section 10 the provision that OnStar is not
responsible for your failure to comply with applicable laws
while you are driving or using the Equipment or Services.

3. OnStar Advisors Connect You to Other Service Providers —
Section 12

We have added to Section 12 the provision that OnStar is not
responsible for charges, fees, or taxes arising from services
provided by Service Providers, including law enforcement, fire
department, or ambulance services, contacted by OnStar.

4. What If Your Vehicle Is Stolen? — Section 17

As with the previous Terms and Conditions, you can elect to
deactivate the ability of OnStar to slow down your Vehicle.
However, pursuant to the amended Terms and Conditions, if you
deactivate this capability, you will not be able to receive
any Services at all.

5. Your Privacy — Section 32

The amended Terms and Conditions reflect changes that we have
contemporaneously made to our Privacy Statement. Although the
Terms and Conditions describe and summarize some of the key
provisions in our Privacy Statement, we encourage you to review
the Privacy Statement to learn the full details of our privacy
practices (a copy of the Privacy Statement is attached as
Schedule A to the amended Terms and Conditions and can also be
found at:
http://email.onstar.com/a/tBOcen3ATM9L3B8dZ0eDmQgTZPY/prvcyst?CREATIVE_ID=Emerg_Email&SPLIT_CODE=1&VIN=1GKFK13569R112963&MARKETING_ENTITY_KEY=1636623197&ACCT_SAK=012-0782-991

We have added to the amended Terms and Conditions more
detailed information about the information we collect about
you and about your Vehicle, including how we collect your
information, what we do with it and how we share it. For
example, unless the Data Connection in your Vehicle is
deactivated, information about your Vehicle may continue to be
collected even if you do not have Service. In addition to
other purposes set out in the prior version of the Privacy
Statement, we may use the information we collect about you and
your Vehicle to improve the quality of our Service and
offerings and may share the information we collect with law
enforcement or other public safety officials, credit card
processors, and/or third parties we contract with who conduct
joint marketing initiatives with OnStar. The Privacy
Statement provides certain options relating to choices you
have concerning how your information is used and how you may
manage your preferences. Finally, we have added additional
information about how OnStar safeguards your personal
information.

6. The Law That Governs Our Relationship — Section 39

We have changed Section 39 of the Terms and Conditions to
specify that the laws that govern the amended Terms and
Conditions will be the laws of the state of your OnStar
billing address.

-----------------------------------------------------------
Account Information
SUBSCRIBER: Mr. Robert H. Biden
ACCOUNT NUMBER: 012-0782-991
VEHICLE: 2009 GMC Yukon
VIN: 1GKFK13569R112963
-----------------------------------------------------------

To visit the OnStar Web site, please go to:
http://email.onstar.com/a/tBOcen3ATM9L3B8dZ0eDmQgTZPY/oshome1?CREATIVE_ID=Emerg_Email&SPLIT_CODE=1&VIN=1GKFK13569R112963&MARKETING_ENTITY_KEY=1636623197&ACCT_SAK=012-0782-991

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(1) Visit onstar.com for coverage map, details, and system
limitations. Services vary by model and conditions.

If you are deaf, hard of hearing, or speech impaired, you
may now use the dedicated TTY connection to call us
toll-free at 1.877.248.2080 or email us at [email-masked]
for assistance or with questions regarding your OnStar
account.

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please go to:
http://email.onstar.com/a/tBOcen3ATM9L3B8dZ0eDmQgTZPY/unsub?email=[email-masked]&ACCT_VIN=012-0782-991:1GKFK13569R112963&MARKETING_ENTITY_KEY=1636623197

To update your email address, please go to:
http://email.onstar.com/a/tBOcen3ATM9L3B8dZ0eDmQgTZPY/update?ACCT_SAK=012-0782-991&email=[email-masked]

Do you have questions or concerns? Please do not reply
to this email. Contact us for assistance at:
http://email.onstar.com/a/tBOcen3ATM9L3B8dZ0eDmQgTZPY/contact?CREATIVE_ID=Emerg_Email&SPLIT_CODE=1&VIN=1GKFK13569R112963&VINTAGE=2009&VEH_MAKE=GMC&VEH_MODEL_LINK=Yukon&MARKETING_ENTITY_KEY=1636623197&ACCT_SAK=012-0782-991

You can contact OnStar at the following address:
OnStar Subscriber Services, P.O. Box 1027, Warren, MI
48090-1027.

(C) 2011 OnStar. All rights reserved.

ETC-USE-0911