Subject: iPod nano (1st generation) Replacement Program
From: "Apple" <[email-masked]>
To: <[email-masked]>
Date: Fri, 11 Nov 2011 21:21:49 -0800

Dear iPod nano owner,

Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.

This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages. 

Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.

Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.

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Replacement Process

You may order a replacement unit via the web. Click here to begin.
http://insideapple.apple.com/redir/cbx-cgi.do?v=2&la=en&lc=us&a=5HPFLkQOkJHV3HM9iMXOIE1wdAfUdNJpSjPTNc0YVqZhzc3gYnMllyfHNuPn2Maeb9bUW%2FerUO8dbr%2Fv0vQPBXg9nIZtA2uEjxYSZER3JSEg7J8xkR%2B3lM%2BiefMMVrNSDciwfCIWS5bjT8HnbA4P9vQP%2FHYZnCqmqrxsj%2BVZdGe%2FmocmvkxgAI44I4NGrVb%2B

Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).

If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.

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Additional Information

Identifying an iPod nano (1st gen):

- It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back.

If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.

Apple Retail Store
http://insideapple.apple.com/redir/cbx-cgi.do?v=2&la=en&lc=us&a=5HPFLkQOkJHV3HM9iMXOIE1wdAfUdNJpSjPTNc0YVqbFdtEmJBA6gQkZrYPaNStAb9bUW%2FerUO8dbr%2Fv0vQPBXg9nIZtA2uEjxYSZER3JSEg7J8xkR%2B3lM%2BiefMMVrNSDciwfCIWS5bjT8HnbA4P9vQP%2FHYZnCqmqrxsj%2BVZdGe%2FmocmvkxgAI44I4NGrVb%2B

Apple Authorized Service Provider
http://insideapple.apple.com/redir/cbx-cgi.do?v=2&la=en&lc=us&a=5HPFLkQOkJHV3HM9iMXOIE1wdAfUdNJpSjPTNc0YVqZG1nXkcRnPKjvRh5eL2FessoZT%2FK%2BdVdUWl%2Bi0MM%2BZghKQ53h8M5akVHYBykcuacWoj%2FZW7fHEhLDSJXbj908hrKHxYDUXZGe8l8K1YfAyRTNcXaxlEBwMXab1UsnVVKdGcBVHi7C9%2B66J4mw2GZFE

Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.

Thank you for participating in this program.

Sincerely,

Apple

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