Subject: Share a brief review of your stay with Waldorf
From: "Waldorf" <[email-masked]>
To: "R Hunter Biden" <[email-masked]>
Date: Tue, 24 Jan 2012 01:51:31 -0800 (PST)

Dear R Hunter Biden, 

We were delighted to serve you during your recent stay at Waldorf. We realize that you have a choice in hotel properties, and we appreciate your business. 

We invite you to take a few minutes to provide a brief review of your recent stay at New York-Waldorf Towers, where you checked out on January 20, 2012.  As a valued guest, your feedback is important to us and we may share your comments and opinions with others who are considering stays at our hotels (see Our Review Guidelines below).

To view the survey, please click on the web address below. If that does not work, please copy and paste the entire web address into the address field of your browser. 

http://survey.medallia.com?cdzmw7h2bfbd3kw

Your comments are very important to us, and we look forward to hearing about your stay with us. 

Sincerely, 

John Vanderslice
Global Head of Luxury & Lifestyle Brands
Waldorf

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Please do not 'Reply' directly to this invitation. 

Technical assistance: Should you have any problems accessing or completing this survey, please e-mail our survey vendor at [email-masked]

To unsubscribe: We rely on feedback from guests to ensure that your hotel stay meets and exceeds your expectations. If, however, you prefer not to receive a survey invitation in the future, you may unsubscribe by clicking this link: 
http://survey.medallia.com?cdzmw7h2bfbd3kw&reject=yes

For all other requests, please visit http://www.waldorfastoriacollection.com

Our commitment to you, our valued guests:

1.	Your privacy is important to us. No ratings or reviews that you provide will be displayed on our websites in a manner that associates them with you.  No personal information will be added to the posting of your review.  However, we may classify reviews by the guest’s travel party composition (e.g., solo or group trip), by the trip purpose (e.g., leisure or business trip), loyalty program membership and return guest to assist our prospective hotel guests with finding reviews that are relevant to them.  
2.	Reviews by guests only. Reviews are completed by invitation only. These survey invitations are sent to confirmed guests regarding their recent stay at one of our hotels. 
3.	All valid reviews will be posted as submitted. We may choose to share your ratings and reviews on our company websites. If ratings are shown on our websites, they will be based on all valid reviews submitted. If guest reviews are shown on our websites, we will show all reviews, in their entirety that adhere to the hotel review guidelines and our terms and conditions. We want to ensure that our prospective guests have the benefit of considering all available hotel ratings and reviews from the most recent guests of our hotels for which reviews are available.  
4.	We may limit ratings and reviews to a set number of the most recent submissions or a recent time period consistently for every hotel. This will ensure that our prospective guests have the most recent information about our hotels. 
5.	If hotel reviews are displayed on our websites, there may be a delay of several days between when a review is submitted and when it is posted on our websites. This delay is due to the need to review submissions before website display to ensure that all guidelines have been followed. 
6.	You may be contacted by our hotel management or our Guest Assistance Department to resolve problems with your stay, based on the feedback you provide.  
7.	Please do not include personal information in your review. It is not necessary for you to provide any personal information in any of your responses, so please do not include this information in your review.  However, if you do include personal information in your responses, please see the Hilton Worldwide Global Privacy Policy (http://www1.hilton.com/en_us/hi/customersupport/privacy-policy.do) for more information about how Hilton Worldwide may process that information.  By submitting personal information, you consent to our use, transfer and processing of your personal information as described in these Review Guidelines and the Hilton Global Privacy Policy (http://www1.hilton.com/en_us/hi/customersupport/privacy-policy.do). 
8.	We use a random invitation process, without overtaxing our guests. We have two post-stay feedback programs: (1) a comprehensive post-stay survey and (2) a brief review survey.  Our third party survey vendor uses an automated process to randomly select recent guests (excluding those that have opted out of receiving surveys and guests that have received either of our survey invitations in the last 30 days) to receive the comprehensive post-stay survey invitation first. The number of invited guests is based on a pre-determined monthly number of desired completed surveys for each hotel brand. From the remaining pool of guests that did not receive the comprehensive survey invitation, our survey vendor randomly selects a set number of guests per property to receive the brief review survey invitation. 

All submitted hotel reviews must follow these basic guidelines:

1.	Integrity first. Hilton Worldwide has no tolerance for falsified reviews.  Only genuine reviews, based on actual hotel stay experiences at our hotels, should be submitted.
2.	Be honest but respectful. Do not submit any reviews that are offensive, obscene, discriminatory, unlawfully threatening or harassing, or otherwise unsuitable for a public forum. 
3.	Bias-free feedback. No one with a personal or business relationship with the hotel being reviewed, other than as a guest of the hotel, should submit a review, as these relationships may bias your review. No employees of the hotel, Hilton Worldwide, affiliated management companies, franchisees, or anyone related to these parties should submit a review.
4.	Abide by the law. Review fraud is prohibited by law.
5.	Reviews are freely given. No one who has been offered an incentive, payment, or other consideration for their review from the hotel or any other party may submit a review of this hotel.
6.	Privacy is important. Hotel reviews should never include personal information about you or someone else, such as names, phone numbers, addresses, etc. Please do not include this information in your review. Don’t violate someone else’s privac