Subject: Requested Information from AT&T
From: "A Message from AT&T" <[email-masked]>
Date: Fri, 30 Mar 2012 12:38:11 -0400 (EDT)

Thank you =or contacting International Care regarding adding/changing a feature. Belo= is a confirmation of the feature change you requested.

Feature Na=e: GLOBAL DATA 50 MB
Effective Date: 03-25-12
Monthly Recurring Char=e: $24.99
Included: 50MB OF DATA
Overage Rate: $10 PER 10MB OVER
=br>Attached is a list of expectations we discussed regarding feature chang=s and some additional helpful information. If you have any questions, plea=e refer to our online support site at http://www.wireless.att.com/learn/in=ernational/ or by calling 1-800-335-4685 or 001-916-843-4685 if you are tr=veling overseas.

Please do not respond to this e-mail.=This mailbox is not monitored and does not accept mail.

E-mail Customer Expectations (ECE): International Feature Changes f=r Advanced Billing / Backdated
Last Updated: 12/08/2011

Your Monthly Recurring Charges (MRC= are billed one month in advance on your invoice.

Note the foll=wing regarding "backdated" feature changes:

Effective date of feature change

Your feature change was made e=fective the first day of your billing cycle. This is considered a "backdat=d" feature change.

On your next invoice

You will see a credit for the old feature and a charge f=r the new one, for the current period. You will also see a full monthly ch=rge for the new feature for the next billing period.

Example=/strong> (for illustration purposes only - your billing cycle and features=may be different): Your bill cycle runs from December 16 - Janua=y 15. On January 1 you changed your feature package from AT&T Mex=co ($4.99 MRC) to AT&T World Traveler ($5.99 MRC), with the change bec=ming effective on December 16, the beginning of your bill cycle. Your=January 15 bill will show a credit for the old AT&T Mexico feature ($4=99) and a charge for the new AT&T World Traveler feature ($5.99, for D=cember 16 - January 15). In addition, you will see a monthly rec=rring charge for the new AT&T World Traveler feature ($5.99) billed in=advance for January 16 - February 15 service.

Online changes

For your convenience, you can =hange most features online. If your account is set up in an individual's n=me, access www.att=com/myatt . Also customers with certain smartphone devices can downloa= the myAT&T app in order to make changes.

Vis=t AT&T Internation=l Roaming pagefor rates and travel tips.

Visit AT&T International Trave= Guide to find out what countries voice and data services are ava=lable in with your specific device.

Attachments:

=a href="https://mycsp.cingular.com/mycsp/externalcontent/Static_Files/At=achment/Bill/Orders & Changes/Intl_Roaming_Data_Cust_FAQ_12_01_2011.pdf">I=ternational Roaming and Data Customer FAQs

This message, inc=uding any offer and attachments, is intended for the named recipient and m=y contain confidential information. No other person should rely on any off=r or information in this message. If you are not the named recipient, plea=e immediately delete this message.