Subject: update on equipment TV issues
From: "Julia Boeminghaus" <[email-masked]>
Cc: "Carolina Baldi" <[email-masked]>, "WAS Spa & Fitness Group" <[email-masked]>
Date: Wed, 12 Mar 2014 17:50:57 -0400

Dear Member, 

I wanted to share with you an update on the TV issues, specifically with 
CNN that we have been investigating for a couple of weeks now. 
Comcast has had a senior team of technicians at the hotel several days 
last week and this week and we are confident now that Comcast has assured 
that their signal coming into the building is strong and clear. 
At the same time we have been working with Technogym and they were able to 
find a software glitch in the monitors that might be the cause of the 
issue. 
Technogym is currently working on re-writing a software that will be used 
to update all TVs in the equipment to solve this problem. 
We are anticipating a technician to have this information and be able to 
upload it earliest by the beginning of next week. 

We understand that this causes a major inconvenience to you but appreciate 
your continued patience while we work on resolving this ongoing issue.

Kind regards and stay healthy,

Julia

Julia Boeminghaus
Healthclub & Spa Manager
Four Seasons Hotel Washington, DC
2800 Pennsylvania Avenue, NW, Washington, DC 20007, USA 
voice: 
202-295-2705 
fax: 
202-342-1673 
email: 
[email-masked] 
web: 
http://www.fourseasons.com/washington

Julia Boeminghaus
Healthclub & Spa Manager
Four Seasons Hotel Washington, DC
2800 Pennsylvania Avenue, NW, Washington, DC 20007, USA
voice:
202-295-2705
fax:
202-342-1673
email:
[email-masked]
web:
http://www.fourseasons.com/washington

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