Subject: Customer Appreciation
From: <[email-masked]>
To: "undisclosed-recipients:"
Date: Sun, 12 Oct 2014 12:47:10 -0500 (CDT)

On behalf of United Airlines, we want to express our sincere apologies for your 
  experience with flight 1662 on October 12, 2014.
  
  At United, we take pride in being a reliable part of your travel plans and your satisfaction 
  is of paramount importance.  I invite you to visit the following website to select a token 
  of our appreciation.
  
  http://www.united.com/appreciation
  
  Please be sure to visit the website within the next 90 days and have your flight information 
  handy.  Family members who traveled together under the same email address should access this 
  site individually.  
  
  Thank you for your time.  Again, your satisfaction and your business is important to us 
  and we look forward to serving you better in the near future.
  
  Sincerely,
  
  Ellen Czachor
  Proactive Recovery Operations Team
  United Airlines
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