Subject: Re: 291742597 RAP: (en_us) iTunes Download Issue : A History of Violence
From: <[email-masked]>
To: <[email-masked]>
Date: Wed, 7 Jan 2015 23:42:54 +0000 (GMT+00:00)

Thanks for choosing Apple.

Hello Robert,

Greetings! I’m Lora of iTunes Store Support Team. It’s my pleasure to assist you with your concern. 

First, I would like to apologize for the delay in our response. Your patience is highly appreciated. 

I’m sorry to know if you have been charged twice for your rented movie "A History of Violence” after redownloading the film since it wouldn’t play initiailly. I know you want this sorted out as soon as possible. I’ll be happy to look into this for you.

Robert, I am happy to inform you that I have been able to reverse the charge incurred for this rental. Please be advised that this is a one time exception to the iTunes Store Terms and Conditions, which state that all sales are final. 

In ten business days, a credit amount of 3.16 USD should be posted to the credit card that appears on your receipt for this purchase.

In addition, if your duplicate purchase was the result of receiving an error when downloading the first purchase, please note that it is best not to repurchase the item since it is probably still awaiting download in your account. To learn more about how to resume a download that has been interrupted, follow the steps in this article:

How to resume interrupted iTunes Store downloads
support.apple.com/kb/HT1725

Also, please be advised that iTunes Store normally show a warning message for buying an item you already bought. If you discover that iTunes is no longer showing this warning message, you may want to reset your warnings, as described in this article:

Resetting iTunes Store warnings
support.apple.com/kb/HT1734

Note: Kindly copy this link to a new address bar on your browser to access the information 

I hope that I was able to address your concern to your satisfaction. If I can be of any further assistance, please do not hesitate to let me know and I will be happy to help. Have a good day!  

Sincerely,
   
Lora
iTunes Store/Mac App Store Customer Support
   
Please Note: I work Monday to Friday, 4:00 PM – 1:00 AM PST

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