Subject: We're sorry for yesterday's disruptions
From: "United News & Deals" <[email-masked]>
To: <[email-masked]>
Date: Thu, 9 Jul 2015 14:07:45 -0700

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MileagePlus # XXXXX915

I apologize for any inconvenience you may have experienced when traveling with us yesterday. We recognize that any disruption to your travel plans is frustrating, whatever the cause.

As you may be aware, we experienced an issue with some technology hardware yesterday morning, which impacted elements of our airport technology and some functions of our website and mobile app. While we were troubleshooting the issue, in the interest of safe operations, we suspended flights for a period of time. While we had many of our employees working hard to ensure that we recovered as quickly as possible, we recognize that we didn't meet your expectations and this did not make for an overall positive experience.

We know you count on us to provide you with a hassle-free and reliable journey when you choose to fly with us, and we take that very seriously. We are sorry for falling short yesterday.

Thank you for your patience and understanding. On behalf of all of us at United, we appreciate your business and are continuing to work hard to earn it.

Sincerely,

Sandra Pineau-Boddison

Senior Vice President - Customers

United Airlines

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