Subject: Re: Pressbox Order
From: "Vanessa Benn" <[email-masked]>
To: "Robert Biden" <[email-masked]>
Cc: "Pressbox" <[email-masked]>
Date: Tue, 10 May 2016 14:10:46 -0500

Hi Robert,

So sorry about that! Our App for our DC location is not active yet, so we are so sorry for the confusion. Until our App is up and running, you can use our texting feature where you text the locker number you placed your order in to (202) 335-7098. 

I’ve went ahead and created an account for you. Your username and password are:

Username: [email-masked] <mailto:[email-masked]>
Password: pressbox (all lower case)

If you could, please text the box number to the phone number I listed above and we will cancel the incorrect claim.

We apologize for the confusion, and let us know if you need any help!

Vanessa Benn
[email-masked] <mailto:[email-masked]>

*For time sensitive inquiries, please e-mail [email-masked] <mailto:[email-masked]>. 

> On May 10, 2016, at 1:51 PM, Robert Biden <[email-masked]> wrote:
> 
> Box 42 at 
> 1550 11th St. NW
> Washington DC 20007
> 
> RHB
> 202-333-1880
> 
> On May 10, 2016, at 1:11 PM, Vanessa Benn <[email-masked] <mailto:[email-masked]>> wrote:
> 
>> Hi Robert,
>> 
>> Hope you are doing well!
>> 
>> We received your claim for box 42 at 2936 Lincoln, however our driver checked and there was nothing in that box.
>> 
>> Did you place your order in another box, or was this order placed by mistake?
>> 
>> Thanks for your help!
>> 
>> Vanessa Benn
>> [email-masked] <mailto:[email-masked]>
>> 
>> *For time sensitive inquiries, please e-mail [email-masked] <mailto:[email-masked]>. 
>> 
>> 
>> 
>>