Subject: Important Notice - Payment Platform Change
From: "Richard Swindell" <[email-masked]>
Date: 2 Feb 2018 13:17:05 -0500

Dear Kathleen and Hunter Biden,

This notice is for families that plan to utilize the 70/30 or 10 month payment plan option in the 2018-2019 school year, and you may receive one of these e-mails for each child enrolled. AES, our current payment platform provider, was acquired by Tuition Management Systems (“TMS”) in December 2017. TMS has been serving schools nationwide for over 30 years in both the K12 and Higher Education segments for payment plans, tuition billing, online payment and more. We have been working with the TMS team on this transition and are ready to move forward for the 2018-2019 school year.

THE FOLLOWING WILL BE NEEDED WHEN REGISTERING WITH TMS FOR THE 1ST TIME:

Your family's Master ID: 16968

The above ID # is your family's actual Master ID, not an example. You use the ID in step 5 when they ask for the "School Family ID"

If utilizing the auto ACH feature you need the following:

1) Bank Routing #, TMS shows you how to identify the routing number on a check

2) Bank Account #, TMS shows you how to identify the account number on a check

If utilizing the Credit Card option, for which there is a 2.99% convenience fee, you need the following:

A Visa/Master Card/American Express/Discover Credit Card

***When calculating your total budget, please remember to deduct the enrollment deposit or other payments you or others may be making using the "Other" option under the "Deductions" header.***

For those of you who are familiar with our program listed below are things that remain the same as well as some changes:

REMAINING THE SAME:

•     All charges and fees associated with using the payment platform

•     Enrollment is still available online or by phone (instructions included in annual brochures)

•     All plan offerings and due dates are the same

•     All payment methods (Automatic ACH Debits, Credit Cards w/convenience fee) remain the same

•     Early enrollment discount $200

CHANGING:

•     ALL families will need to enroll in the payment plan for the 2018-2019 school year as if it were their initial enrollment. This is an important step to ensure accuracy and security within the TMS system. You can enroll online at Sidwell.afford.com or by contacting TMS at 1-800-722-4867

•      Families can access TMS by going directly to sidwell.afford.com or through a link on SFS' parent portal by going to www.sidwell.edu, logging                    into the Parent Portal, clicking Tuition Payment Plans in the All-School navigation, and then clicking the link to TMS payment plan.

•     Access to live TMS customer service has been extended to M-F 8am to 10pm EST toll free at 1-800-722-4867

•     24/7 Online access to your payment plan account at Sidwell.afford.com to manage demographic information, make payments, and more.

We are hopeful that this transition will cause minimal disruption. Additionally we believe that some of the additional service options and extended hours will be helpful to many of our families. We  look forward to beginning preparations for the 2018-2019 school year.

If you have any questions regarding these changes, please contact TMS 1-800-722-4867.

color
000000
conversation-id
25757
date-last-viewed
0
date-received
1517595430
flags
8590195841
remote-id
288711