Subject: Letter from the General Manager: Athletic Facilities Opening and Club Technology
From: "The Yale Club of New York City" <[email-masked]>
To: <[email-masked]>
Date: Thu, 27 Sep 2018 18:21:40 +0000
List-Id: 2c3c07255e8cbdbef3eaece57mc list <2c3c07255e8cbdbef3eaece57.182933.list-id.mcsv.net>

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Dear Yale Club Members,

I am writing to update you on the progress of the athletic facilities renovation and to make a major announcement about changes to the Club’s technology.

Athletics Floor Renovations

A few weeks ago, I sent an email letting you know that we set a goal of providing access to the space sometime within the first week of October. I am pleased to inform you that we remain on track to achieve this goal. This has not come without challenges. For example, our new lockers sat on a truck on 5^th Avenue for several days due to street closures caused by the UN General Assembly. But we have pushed and persisted, and things have kept moving along.

Our planned opening schedule is as follows:

Soft opening on Tuesday, October 2:
We felt that it was far more important to allow members back into the space as soon as possible, rather than wait until later in the week. We realized we could accomplish this by scheduling much of the finishing work to occur overnight. This means that walls will be temporarily covered until they are painted. Finished sections will be revealed each day as work proceeds. So, as long as you don’t mind that the walls are not entirely done and a few temporary fixes versus the final finish, we are ready to invite you back to play squash and workout!

Members will have access to the 6^th Floor and most of the mezzanine. The stretching rooms and fitness studio may lag a couple of days behind, but should be quickly online. All of the new equipment will be installed. The squash courts will be available, and online reservations are now open.

The locker rooms will be functional, but the full availability of all services will be added throughout the week. On October 2, bathrooms, showers, and day lockers will be available. Laundry service and access to individual lockers will begin as soon as installation of all the lockers is complete. We will continue to expedite this as much as possible.

We anticipate the saunas, steam rooms, and massage studio to come online in the days and week after. Massage will be offered in a guest room until the studio is open, and online reservations are now available. The pool remains on schedule to open the first week of November.

The team and I are excited to see everyone back enjoying the facilities!

Club Technology

Six months ago, we began a thorough evaluation of the Club’s Information Technology strategy and footprint. After a lot of consideration, we selected a new Club Management Software package called Northstar to replace our current outdated and outmoded system. On Monday, October 1, we will go live with the new system.

Northstar will handle many of our software needs, using a single integrated database; accounting, membership, restaurant point of sales, rooms management, private events, maintenance work orders, and more. It will be the backbone of our entire software system. It will integrate with our website and provide you with direct access to your Club account including chit level detail on your transactions.

Most of the initial benefits of the system will impact our members indirectly. However, once in place, the system will open us up to a world of new technologies that can be seamlessly integrated into our offerings, such as a mobile app with robust features including access to the Clubhouse through your phone.

What you can expect:

On October 1, we will have the team from Northstar here at the Club to work with our associates to ensure that members have a seamless experience as we transition. The reservation system for dining and hotel rooms as well as squash and massage will change to Northstar's intuitive system. We are confident that you will adapt to, and prefer, the new interface. Online bill pay will look and function the same until October 20, at which point we will launch the new system and have the ability to share real-time information and a higher level of detail.

Once we are live with the system, we will begin planning the next phase of technology upgrades for implementation in early 2019, including improvements to the Club’s Wi-Fi.

Thank you for your support of the Club. It is our privilege to serve you, and continue to look for ways to increase the value of your membership at the Club.

Cheers!

Tim Muessle, CCM, CCE
General Manager

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THE YALE CLUB OF NEW YORK CITY

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