Subject: [Ticket #:12242404] Please be aware your Office 365 Subscription is expiring
From: "Microsoft Support" <[email-masked]>
To: <[email-masked]>, <[email-masked]>
Date: Mon, 3 Dec 2018 18:46:48 +0000

Your request (12242404) has been updated. To add additional comments, please reply to this email.



Marc-Andre (Microsoft)
Monday, December 3, 2018 6:46 PM GMT

Good Afternoon

Unfortunately, we have still been unable to reach you to follow up with you regarding your Office 365 Business account which will be disabled if no further action is taken.

If you would like some additional assistance please reply to this email with a preferred time for us to reach you, or please log into the Office portal by going to https://portal.office.com and log in with your default User ID for Office 365, then click on the orange 'Need Help' icon on the bottom right of your admin center and select "I'm available", and the next available agent will be in contact with you shortly.

Please be advised that we will close this particular case on the following business day if we have not heard back from you, at which time we will send you instructions on how to open a new request at a time that will be more convenient for you.

If you would prefer not to be contacted, please respond to this email stating you prefer not to be contacted. Your request will be documented and adhered to. Thank you!

Have a great day.

Marc

Office 365 Support Ambassador
My working hours: Monday to Friday 8:00 a.m. – 5:00 p.m. (EST)

[Machine generated alternative text: Microsoft]

http://support.office.com<http://support.office.com/>



Marc-Andre (Microsoft)
Friday, November 30, 2018 6:30 PM GMT

[Machine generated alternative text: Microsoft]

Good Afternoon,

Unfortunately, we were unable to reach you by phone to follow up with you regarding your Office 365 Business account which will soon be disabled if no further actions are taken. If you would like to continue using these services please follow the instructions in our previous email or the directions below:-

Sign into your admin account >Billing >Subscriptions or Products & services >Select License > Reactivate (you will be prompted to update your payment instrument)

If you would like some additional assistance please reply to this email with a preferred time for us to reach you, or please log into the Office portal by going to https://portal.office.com<https://portal.office.com/> and log in with your default User ID for Office 365, then click on the orange 'Need Help' icon on the bottom right of your admin center and select "I'm available", and the next available agent will be in contact with you shortly.

If we don't hear back from you we will try reaching you again between 9am and 5pm your time on the next business day to offer you our assistance.

If you would prefer not to be contacted, please respond to this email stating you prefer not to be contacted. Your request will be documented and adhered to. Thank you!

Have a nice day.
Marc
Office 365 Support Ambassador
My working hours: Monday to Friday 8:00 a.m. – 5:00 p.m. (EST)
[Machine generated alternative text: Microsoft]
http://support.office.com<http://support.office.com/>



Marc-Andre (Microsoft)
Thursday, November 29, 2018 2:11 PM GMT

[Machine generated alternative text: Microsoft]

Good morning
Hi I’m Marc, a Support Ambassador with Microsoft Office 365 Support. I’m making this courtesy call because you and your users will experience service disruptions when your Office 365 Business Premium subscriptions with Rosemont Seneca Advisors disabled on 2018-12-06.
You can see our communication about this by visiting your Office 365 Message Center (Admin Center > Health > Message center). If you want to see your current Office 365 subscription status, you can access the Admin Portal by logging into your account at https://portal.office.com<https://portal.office.com/>.
I’d like to set a convenient time to help you avoid this disruption. Please just reply to this email if a specific call back time works best. I’ll also reach out soon if you don’t have a chance to reply to this mail. If a phone call isn’t the best option you can also receive support using the ‘I’m Available’ feature or by accessing assistance links; here’s how:
‘I’M AVAILABLE’ FEATURE

  *   Go to: https://portal.office.com and log in with your default User ID for Office 365 'onmicrosoft.com email’, then click on the orange 'Need Help' icon on the bottom right of your admin center. Select ’I'm Available’, and the next available agent will be in contact with you shortly.

ASSISTANCE LINKS

To continue enjoying the benefits of [professional class email/installed Office applications/etc], you can follow the instructions in the below links:

1. Reactivate your Office 365 subscription (https://support.office.com/en-gb/article/Renew-Office-365-for-business-8d83b530-f4ca-47f6-a666-e5791cbacc7e)

2. Update your credit card information for Office 365 (https://support.office.com/en-gb/article/Add-update-or-remove-a-credit-card-in-Office-365-for-business-30ba9c83-50d8-4020-90ed-830a5b8c8724)

If you prefer not to receive these support communications going forward, just let me know. To learn how to manage your contact preferences for other parts of Microsoft, please read our Privacy Statement<https://go.microsoft.com/fwlink/?LinkId=521839>. Thank you for being a valued Microsoft customer. I look forward to making sure you get the best value. Have a great day.

Kind regards,

Marc

Office 365 Support Ambassador
My working hours: Monday to Friday 8:00 a.m. – 5:00 p.m. (EST)

[Machine generated alternative text: Microsoft]

http://support.office.com<http://support.office.com/>

Tracking ID: ea763235-e618-4e48-b5d7-a1a6e238d1eb