Subject: 24/7 customer support is a tap away
From: "Uber" <[email-masked]>
To: <[email-masked]>
Date: Sun, 09 Dec 2018 23:13:11 +0000 (UTC)

Here’s how to reach support if you have a question.

24/7 customer support is a tap away

Here's how to reach out for help:

1

Open the Uber app.

2

Tap Help in the main menu.

3

Select the issue you are asking about or explore commonly asked questions from riders like you.

Visit customer support

Visit customer support

You can use help.uber.com as a support resource.

FAQ

How do I update my payment method?

To modify your payment method, tap the menu icon in the top left corner of your app, then tap Payment. From there, you can add a new payment method or edit or delete an existing one.

Learn more ❯

How are fares calculated?

Fares include a base rate, plus rates for estimated time and distance of the route, and reflect current demand for rides in your area. The price you see up front is the price you’ll pay—no surprises.*

Learn more ❯

How is my rating determined?

After each trip, riders and drivers can rate each other from 1 to 5 stars based on their trip experience. Ratings are anonymous, and neither riders nor drivers see ratings tied to a particular trip or person.

Learn more ❯

Can I tip my driver?

Tipping is an easy way to say thanks, and it’s always up to you. You can tip your driver through the app at the end of your trip. Uber takes zero service fees on tips.

Learn more ❯

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