Subject: Re: RE: Buckled - Order 42616
From: <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2017 06:13:10 -0500

Thank you for contacting Buckled.eu

New card processing option now available for MasterCard pay for your order at buycoins automatically. Visa payment we expect to resume Wednesday 15 February 2017,

To save time below we have answered the most common questions asked by our customers please read through them and your question is not answered we will reply as soon as possible. 

Q. When paying by Visa or Mastercard i am being sent to a company called Byecoins to make payment is this safe?
A. Yes Byecoins will take payment on Buckled.eu's behalf then send us Bitcoins to pay for your order there is no need to worry it s completely safe.

Q. Do you ship to the UK, Ireland, Russia or USA ?
A. Sorry we do not ship to any of the locations listed above under any circumstances.

Q.I placed an order but I've not received any updates.
A. If you have not received any updates it is best first to log into your account and check that your email address is spelt correctly. We send updates to customers for every order at various steps from you placing the order to us shipping your order. You can check the status of any order you have placed by logging into your account here https://www.buckled.eu/index.php?route=account/login and going to order history.

Q. Can you please tell me when my order will be delivered?
A. We cannot tell when your order will be delivered once posted your order is with the post office who we have no control over. For estimated shipping times please visit our shipping section here https://www.buckled.eu/shipping

Q. My order was placed x days ago and still has not arrived.
A. Please keep in mind your order is being shipped from another country and can take some time to arrive. Please read our shipping section which shows further information on shipping https://www.buckled.eu/shipping

Q. Is a certain product available for sale ?
A. Every item we currently have available for sale is listed on our website and available to purchase. If the website shows out of stock or the item you are looking for is not listed then we do not currently have for sale. Please do not email asking when a product will be available as soon as any product becomes available it will be listed for sale without delay. If you would like to be notified when a products is back in stock click on the notify me button on the product.

Q. I tried to use my bank card and now your checkout is telling me my card is blocked.
A. Our card processor decides if you are a potential security risk we have no control over this. If your card is temporarily blocked or similar message when trying to pay try again later ensuring all your details are exactly as they appear on your card statement.

If your email is about anything else we will reply to your enquiry as soon as possible normally within 24 hours.

Regards

Buckled.eu