Subject: FW: Problem with Canvas Email Notifications
From: Campus Broadcast <[email-masked]>
To: Campus Broadcast <[email-masked]>
Date: Mon, 21 Sep 2015 23:39:38 +0000

Dear faculty,

We have encouraged students to add their @georgetown.edu address to Canvas as a result of an email server issue which caused Canvas to not be able to send to students' @law.georgetown.edu email. Obviously the number of Canvas-generated emails will vary per student and per course but after a number of failed deliveries, Canvas flags the address as undeliverable and stops sending to that address permanently. Although the email server issue has long since been addressed, there's currently no way to tell Canvas to resume sending emails to the affected @law.georgetown.edu addresses. UIS is working with Instructure to try to "reset" this capability, and we’re hoping that this will happen very soon.

If you have any doubts about your students' ability to receive Canvas notifications, remember that you may use your Photo Roster – located within Canvas and also available here<http://apps.law.georgetown.edu/faculty-rosters/> – to compose and send an old-fashioned email.

Technology Service Desk
GEORGETOWN LAW | [email-masked]<mailto:[email-masked]>
McDonough 152 | 600 New Jersey Avenue NW | Washington DC 20001
Office: 202.662.9284
Website<http://www.law.georgetown.edu/ist/> | Twitter<http://twitter.com/law_ist> | AV Requests<http://apps.law.georgetown.edu/classroom-av-request/>

________________________________
From: Campus Broadcast
Sent: Thursday, September 17, 2015 5:51 PM
To: Campus Broadcast
Subject: Problem with Canvas Email Notifications

Dear Law Center students,

It has recently come to our attention that in some cases, Canvas is unable to deliver email to your [NetID]@law.georgetown.edu address. To determine whether your address is affected, go to Account > Settings and look at Ways to Contact at the top right of the page. If you see a triangle next to your email address, you are affected.

All students -- triangle or not -- are strongly encouraged to add their [NetID]@georgetown.edu address to Canvas and make it the default email address. Instructions for doing so may be found here<http://guides.instructure.com/m/4152/l/41471-how-do-i-add-an-additional-email-address-as-a-contact-method-in-canvas>.

If you have any questions or concerns, please contact the IST Service Desk at 202-662-9284 or [email-masked]<mailto:[email-masked]>.

Technology Service Desk
GEORGETOWN LAW | [email-masked]<mailto:[email-masked]>
McDonough 152 | 600 New Jersey Avenue NW | Washington DC 20001
Office: 202.662.9284
Website<http://www.law.georgetown.edu/ist/> | Twitter<http://twitter.com/law_ist> | AV Requests<http://apps.law.georgetown.edu/classroom-av-request/>