Subject: CommonSpot Password Protected Issues Resolved
From: Campus Broadcast <[email-masked]>
To: Campus Broadcast <[email-masked]>
Date: Fri, 19 Sep 2014 19:23:32 +0000

Dear Law Center Community,

IST has been working to resolve the problems many of our users have been experiencing when attempting to access our password-protected web pages. We believe we have isolated the problem and determined a solution.

In order to resolve this issue, you have to clear your cache AND your browser cookies. You can find a detailed explanation on how to do this at http://www.refreshyourcache.com/en/home<http://www.refreshyourcache.com/en/home/>. You will have to clear your cache and your browser cookies for all browsers in which you are experiencing this problem.

Note for PC users: This will NOT resolve the issue with Microsoft Internet Explorer 11 (IE 11). Should you decide to use IE 11 to access the Law Center's password-protected web pages, you will need to use an InPrivate Browsing window. To open an InPrivate Browsing window, open IE 11 and press the CTRL+SHIFT+P keys simultaneously or click on Tools (the gear icon) -> Safety ->InPrivate Browsing).

Should you have any questions or further problems with this, please contact the Technology Service Desk for assistance.

Thank you for your patience while we have worked to resolve this.

Technology Service Desk
GEORGETOWN LAW | [email-masked]<mailto:[email-masked]>
McDonough 152 | 600 New Jersey Avenue NW | Washington DC 20001
Office: 202.662.9284
Website<http://www.law.georgetown.edu/ist/> | Twitter<http://twitter.com/law_ist> | Self Service<http://gulaw.sysaidit.com/Login.jsp>